In Prehab360's commitment to provide an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION

Please be ready for your appointment(s) 10 minutes prior to the scheduled starting time so your animal is clean, ready and relaxed.

Please have your horse secured in a location of the barn that is quiet and comfortable.  For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. main barn aisle during feed time).

LATE ARRIVAL POLICY

Late arrivals made 15 minutes after the scheduled start time will be automatically cancelled and charged according to our cancellation policy.

At the discretion of Prehab360, we may be able to accommodate a partial or full appointment for late arrivals.  To be fair and courteous to everyone’s time, your service(s) may be shortened to keep on schedule.

CANCELLATION POLICY

At Prehab360, any appointments not canceled within 24 hours, no-show appointments, OR if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees. 

Cancellation fees are as follows:

     - Cancellation fee is 50% of Session

     - No-show fee is 75% of Session

We value our time as well as yours, and cancellations or no-shows do cost us money. We are not only here to help your animals feel better but to make a living as well.

​We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Prehab360.

TRAVEL

Travel charge is calculated as follows:

     - $0 within the first 30 miles, complimentary

    - $20 for 60-mile radius, can be split

    - Travel fee waived for 3 or more services in the same barn, same day.

PAYMENT

During the appointment, Prehab360 may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price but understands in doing so they forfeit potential benefits from those services.

All payments must be paid to Prehab360 in full after services are rendered, and may be paid via [cash, check, credit card, PayPal, Venmo].  At this time, Prehab360 does not accept forms of payment through Cashapp, Apple Pay.

CONFIDENTIALITY AND CONVERSATION

The discussion between Prehab360 and the client is private and confidential.  We are happy to share our professional expertise but reserve the right to decline discussions of a political or private nature.

LIABILITY DISCLAIMER

Working with any animal involves inherent risk. The owner shall agree to not hold Prehab360 responsible for any injury or condition that may occur to their animal. Prehab360 agrees not to hold the owner responsible for any injury that may occur to her during the session (e.g. from a bite or kick).

Shawna Peterson with Prehab360 reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question &/or if the horse is not responding appropriately to the treatment.

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep Prehab360 informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, chiropractor, physical therapist, or other health professionals so that our services are safe to continue. 

VETERINARY DISCLAIMER 

Prehab360's services are not, nor intended to be, a substitute for veterinary medicine.  It is a complementary form of health care.  The owner is advised to consult a veterinarian prior to the animal receiving services with any medical concerns or questions and/or to verify with the veterinarian that service is appropriate for the specific animal in question.

Shawna Peterson is a certified PEMF Practitioner and certified in Thermography Evaluations, NOT a veterinarian, and therefore is not able to answer any medical questions nor diagnose or treat any illness or disease.

ons nor diagnose or treat any illness or disease.

CONSENT & RELEASE

___ I understand that since there are many variables, it is difficult to predict the duration and frequency required for the recommended sessions, and there is no guarantee to the outcome of the services provided by Prehab360.

___ I agree and consent to assessment and treatment for my equine.  I understand that my and my equine’s personal and health information will be collected.  I understand that all information that I provide will be kept confidential unless required by law.  I understand and consent that my equine’s medical information may be shared by the various care providers involved in my equine’s care and treatment.

___ My horse is not under the care of a veterinarian for any reason that would contraindicate bodywork.  I understand it is my responsibility to inform [business name] of any changes that would make bodywork contraindicated for my horse.